Frequently Asked Questions

 
 
Q.Does the price include set up and delivery?
A.The price includes setup only. An additional fee applies for delivery/pickup and is based on distance. Remember prices do not include sales tax.
Q.Do you deliver to other cities?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q.When do you set up?
A.We operate mainly on the weekends. Weekday rentals are welcomed as well. Please list your preferred delivery/pickup times during your order. Generally, we deliver/setup on Saturdays 8a-12p. Pickup is Mondays 8a-12p. If we have a lot of rentals or larger orders, we may need to extend the delivery/pickup times or days. We will notify you if we need to modify your delivery/pickup times or days. *Bounce House parties varies.
Q.What payments do you take?
A.Credit Cards. Special arrangements can be discussed for large orders. Contact our office.
Q.What if we need to cancel?
A.You can cancel your order at least 8 days or more prior to your rental date. You will be given a rain check that is good for 1 year.
Q.Do you require a deposit?
A.A 50% deposit is due when you place your order; the balance is due 8 days prior to the rental date. A hold/no delivery status will be placed on orders of unpaid balances. Orders placed 2 to 7 days prior to your rental date require payment in full when you place your order.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
 
If you have any other questions, please feel free to call us any time at: (443) 901-4901
 
 


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